Delivery
We can deliver goods to destinations within the UK mainland. Please note that shipping charges to outside the UK mainland are significantly higher and are non-refundable in any circumstances.Calculation of delivery to destinations outside the UK mainland, is not automatic on our site. Please contact via email with your details if you live outside the UK mainland. We will quote you delivery charges via email.
We aim to deliver goods to destinations in the UK within 7 days in most circumstances. Orders are dispatched by Royal Mail Recorded Delivery or City Link Courier Services depending upon the weight and value of your purchase. Please note that Royal Mail conditions apply when a claim is being made for loss or damage to gooods.
Please be aware that the Royal Mail postal service is not guaranteed, and as such we do not recommend it for anything that is urgent. If Royal Mail lose your parcel, we have to wait 15 working days from when we ship the goods before we can process an insurance claim with them and resend your goods. For this reason, we strongly recommend the use of the courier service.
A general guide to UK mainland delivery costs are as follows :
Item value below £34 Weight below 1 Kg £4.50
Weight below 1.5Kg £5.90
Weight above 1.5Kg £9.50 or select Courier City Link Delivery.
Item value above £28 City Link Courier service £9.50
Please email for prices for delivery outside of the UK mainland.
Returns
Should you wish to return products to us, our returns address is:
Chalfont Gifts & Gadgets
8 Elm Way
Rickmansworth
Hertfordshire
WD3 7BD
Please ensure that the following form http://www.chalfontgifts.co.uk/returns.pdf is completed and sent with your return.
Should, for any reason, you be unhappy with the products ordered, please see the following returns conditions. These terms do not affect your statutory rights.
Unwanted Goods
If you return the product (having taken reasonable care of it, complete with packaging and all components, and returned to us in "as new" condition) within 30 days of the date on which you received it, we will refund you any money which you have paid us for the product. Please allow up to 30 days for refunds to be processed. If we deem that the product has been used and not in "as new" condition, we will contact you to arrange payment to return the goods to you. Please note that postage costs are non-refundable.
Faulty Goods - Dead on Arrival
If you return an item to us which is faulty, please return the goods to us for replacement. In the event of you returning goods to us, it is your responsibility to ensure that the goods reach us safely and we usually recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery. When we have recieved the goods, we will test them and if found to be faulty we will refund the basic cost of posting the item back to us via Recorded Delivery with an appropirate level of insurance.
Warranty Returns
If a product fails during the warranty period, please contact sales@chalfontgifts.co.uk prior to sending the product back to us for repair or replacement. It may be that the manufacturer operates a repair or replacement scheme and you must contact us prior to sending the product back.
If we do ask you to return the item to us, it is your responsibility to ensure that the goods reach us safely and we usually recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery. When we have recieved the goods, we will test them and if found to be faulty we will either send the product back to the manufacturer for repair (which can take up to 30 days to process) or send out a replacement product to the same or higher specification.
Damaged Goods
If your package arrives damaged, please sign for it as "damaged" and contact us immediately via email to sales@chalfontgifts.co.uk. Please do not return the item to us without speaking to us first and please contact us within three days of recieving the parcel, otherwise we cannot claim on our couriers insurance and as such your claim will not be processed.
Incorrect Goods Recieved
In the unlikely event that you have recieved an incorrect product or quantity, please contact sales@chalfontgifts.co.uk.com immediately (within 3 days of receipt). Please state which products you have recieved, any codes or part numbers on the outside of the packaging and any other relevant information. Please do not open the inner packaging for incorrect items.
Postage Costs
Postage costs to return unwanted goods or warranty returns are non-refundable. If you purchase product from a shop you would have to pay for transport to and from the shop to exchange it. The price you pay on the internet is generally 15%-20% cheaper than buying from a high street store and we therefore feel that our policy is reasonable.
